Service agreement

1. What this agreement covers

This agreement applies to every proposal Omni AI Agency (operated by Ai Ventures V1, LLC) sends you and you accept. The proposal lists the systems we will build, their fees, and for each one what "live" means. If the proposal and this agreement disagree, the proposal wins.

You accept a proposal by signing it, replying in writing that you accept it, or paying its first invoice.

2. Fees and payment

The build fee and the first month's fee are paid in full on signing. We never split the build fee into deposits or installments.

Monthly fees then bill on the same date each month. They cover hosting, support, monitoring and AI model usage. There are no add-ons unless we both agree to them in writing.

If you choose a 12-month agreement, the discounted monthly fee applies for 12 monthly payments, and you commit to those 12 payments.

3. What "live" means

Each system in a proposal has "Live when" criteria. A system is live when every one of its criteria is met in your own tools, with your real data, and your go-live approver confirms it.

Your go-live approver is the person you name in the proposal or by email. You can change who it is at any time by emailing us.

When we believe a system is live, we tell your approver in writing. The approver either confirms it or tells us which criteria are not met yet. If we hear nothing within 5 business days, the system counts as live.

4. The 30-day go-live guarantee

The 30 days start on the later of two dates: the day the build fee and first month are paid, and the day we have the access listed in the proposal.

The clock pauses while we are waiting on your team for access, information or a decision for more than 2 business days, and starts again when we have it.

If the first system in the proposal is not live within those 30 days, you can ask for a refund in writing within 14 days after the deadline. We refund everything you have paid under that proposal within 10 business days. The engagement then ends: we stop monthly billing and remove our access to your tools.

If you change the scope after kickoff, we agree a new go-live date in writing and the guarantee applies to that date.

5. What we need from you

Access to the tools listed in the proposal, a go-live approver, and a contact who answers our questions within 2 business days.

6. Monthly service and cancelling

After go-live we host, monitor, maintain and support each system for as long as its monthly fee is paid.

You can cancel at any time from the billing portal or by email. Service runs to the end of the period you have paid for; monthly fees already paid are not refunded, except under the guarantee above. A 12-month agreement can be cancelled at the end of its 12 months.

7. Your data and access

Your data stays yours. We use it only to build and run your systems, and we ask for read-only access wherever a system does not need to make changes.

When the engagement ends we remove our access to your tools and, on request, delete the copies of your data we hold within 30 days.

8. Everything else

Our Terms of Service (omniaiagency.co/terms) and Privacy Policy (omniaiagency.co/privacy) also apply. Changes to a proposal or to this agreement must be in writing; email is fine.

Questions: jon@omniaiagency.co.